Refund & Cancellation Policy

Last updated: November 2026

This policy applies to all tour packages, hotel accommodation, ground transportation, sightseeing and related destination services booked with Era Tours & Travels (India) Pvt. Ltd.. It should be read together with our Terms & Conditions.

What our services cover

We sell tour packages and ground services only: accommodation, transfers and transport, guides, sightseeing, meals and related arrangements. Flights are never included in our packages, as airfares are dynamic; we do not sell airline tickets, and airfares are never collected through our website payment gateway. No physical goods are shipped. Your services are delivered on the travel dates confirmed in writing, and your confirmed itinerary and vouchers are sent by email or WhatsApp once your booking is confirmed.

How to cancel

Cancellations must be sent to us in writing by email at era@eratours.in, quoting your booking reference and the names of the travellers. The cancellation takes effect on the date we receive your email, and we will acknowledge it in writing.

Cancellation charges

The following charges apply, counted from the date we receive your written cancellation to the tour start date:

• More than 60 days before the tour starts: 10% of the total tour cost, or USD 150 per person, whichever is greater.
• 60 to 31 days before the tour starts: 25% of the tour cost, or USD 300 per person, whichever is greater.
• 30 to 15 days before the tour starts: 50% of the tour cost, or USD 600 per person, whichever is greater.
• Less than 15 days before the tour starts, or no-show: 100% of the tour cost.

Where a hotel, train or other supplier applies its own cut-off dates or retention charges (for example, for peak-season, festival or special-rate bookings), those charges are added to the above and will be shown to you at the time of booking.

Unused services

No refund is due for any service that is not used once the tour has started, such as a missed transfer, a sightseeing visit skipped, or leaving a hotel early.

Amendments

We will try to accommodate changes to dates, hotels or itinerary wherever possible. Changes are subject to availability and may carry amendment charges or fare differences. Reducing the number of travellers or nights is treated as a partial cancellation under the charges above.

Cancellation by us

If we have to cancel a confirmed tour for reasons within our control, you will receive a full refund of all amounts paid to us, or an alternative of equal value if you prefer. If services are disrupted by events beyond our control (force majeure, such as natural disasters, government orders, strikes or epidemics), we will refund whatever our suppliers return to us, less any costs already incurred.

How and when refunds are paid

• Refunds are processed within 15 days of our written confirmation of the cancellation.
• Refunds are paid to the original method of payment. Card and online payments are refunded to the same card or account; bank transfers are refunded to the account they came from.
• After we process a refund, your bank or card issuer may take a further 5 to 10 working days to credit it.
• Payment gateway fees, bank charges and currency conversion differences charged by third parties are not refundable.

Questions

For any question about a cancellation or refund, contact us at era@eratours.in or call +91-11-45637449 / +91-98718-06712. Our full address and details are on our Contact page.